Since 1993, Phoenix Language Services has partnered with its clients in providing comprehensive language access services for their limited-English proficient and deaf and hard of hearing clients and patient populations.
Who We Are
Phoenix Language Services, Inc. has been the primary provider of language access services for many institutions and businesses throughout the greater Philadelphia area for decades. Our services include system-wide language access program development, and professionally trained on-site interpreters (spoken and American Sign Language), as well as remote interpreting services (telephonic, video remote interpreting, and telehealth interpreting), translation and localization. All of our interpreters are trained and vetted, and we provide ongoing training for our medical interpreters utilizing current National Standards of Practice as defined by the National Council on Interpreting in Health Care (NCIHC) and the International Medical Interpreters Association (IMIA). Our training programs include continuing education for medical interpreters, cultural competence, Spanish for healthcare professionals, and other related programs.
Why Choose Us
Our decades of experience sets the foundation that allows us to customize, optimize, and provide cost effective language access services. We strive to advance the development of professional interpreting services by implementing and surpassing the National Standards of Practice by providing vetted and professionally trained interpreters.
Phoenix Language Services strives to assure that limited-English proficient, deaf, and hard of hearing individuals have full and equal access to quality health care, legal, social, and public health services by providing comprehensive communication and language access services that are culturally and linguistically appropriate.
Phoenix Language Services, Inc. strives to provide comprehensive solutions to tackle the challenges that organizations face when providing services to limited-English proficient, deaf, and hard of hearing populations, by optimizing linguistic and cultural interactions and communication to ensure compliance, safety, and better outcomes.
It is the policy of Phoenix Language Services, Inc. to conduct business in accordance with the highest ethical standards. We are committed to being a company whose conduct is characterized by our core values: quality, transparency, and integrity.
William R. Martin
William R. Martin was born and raised in Philadelphia as the son of Cuban parents. In college, he pursued a degree in philosophy, but it was his many travels around the world that ultimately made clear his philosophy in life.
As a fluent speaker of Spanish, Bill discovered his passion for languages as he helped his limited-English proficient mother navigate living in a country surrounded by a language she did not understand. His years spent in South America gave him great insight into the linguistic and cultural diversity of Spanish, his second language, as well as the Latin culture.
Bill began working as a medical interpreter in the early 90s when he founded Phoenix Language Services. His dedication and perseverance allowed him to achieve his life’s mission to provide the finest in linguistic services and medical interpreter training. As a result, Phoenix has maintained a leading position in raising the quality level of language access services. His standards of practice were transparent and consistent, and he set the bar high to ensure that the Phoenix staff and interpreters would always deliver an unparalleled experience.
Bill passed away in May of 2020, but his vision remains. In Phoenix, he has left a legacy of principles, values, and continued enthusiasm for learning, and most importantly, being the best at what we do. His passion continues to touch the lives of many by ensuring that voices are heard in multiple languages. For that, we get the best reward…the sincere and heartfelt “thank you” we repeatedly hear from our limited-English proficient clientele.
In addition to an extensive list of languages, our professional interpreters also speak English. This allows us to interpret to and from English in order to overcome linguistic barriers in communication. Here is a sample of the languages for which we provide interpreter services:
American Sign Language (ASL)
Achi (Rabinal, Calbulco)*
American Sign Language (ASL)
Belize Creole English*
Cape Verde Creole
Central Kmher (Cambodian)
Chin (Zo, Zomi)*
Dari (Afghan Persian, Afghan Farsi)*
Sri Lankan (Tamil)
Sudanese Arabic Creole
Zyphe Chinn (Zophei Chinn)*