About Us

History

Phoenix Language Services has been providing language access services to institutions throughout the Greater Philadelphia area since 1993.

Our quality-driven process starts by recruiting and vetting prospective medical interpreters and offering various training and professional development opportunities to serve a growing limited-English proficient (LEP) population in the US. We have trained thousands of medical interpreters for almost 20 years, focusing on the development and requirement of qualifications and credentials such as linguistic and interpreting proficiency, national certification examinations, and continuing education.

Our services include system-wide language access program development, professionally trained Interpreters (spoken & ASL), and remote interpreting services (telephonic, video remote interpreting, and tele-health interpreting). We also provide recruitment, vetting, and ongoing training of medical interpreters utilizing current National Standards of Practice as defined by the National Council on Interpreting in Health Care (NCIHC) and the International Medical Interpreters Association (IMIA). Our training programs also include continuing education for medical interpreters, cultural competence, Spanish for healthcare professionals, health literacy, nutrition literacy, and patient coordination.

Since 2012, we expanded our services to include a cloud-based application called Interpreter Management System (IMS), to provide solutions to the challenges of managing language access requests, interpreters, interpreter credentialing process, and integration with electronic health records applications.

Mission Statement

Phoenix Language Services seeks to assure that the limited English proficient population has full and equal access to quality health care, legal, social, and public health services by providing culturally and linguistically appropriate services. We strive to advance the development of professional interpreting services by implementing and surpassing the National Standards of Practice by providing qualified and professionally trained interpreters.

Vision

Phoenix Language Services, Inc. seeks to provide comprehensive solutions to tackle the challenges that organizations face when providing services to LEP populations and optimizing the linguistic and cultural interactions to ensure compliance, safety, and better outcomes.

Business Ethics

It is the policy of Phoenix Language Services, Inc. to conduct business in accordance with the highest ethical standards. We are committed to being a company whose conduct is characterized by integrity and honesty at all times.

Clients

Since 1993, Phoenix Language Services started the provision of language access services to the major health systems in the Greater Philadelphia Area, as well as multiple healthcare and legal offices, educational and social services throughout the area.