Our Team

Phoenix Language Services was founded and continues to operate under the principles of perseverance, quality, and teamwork. The knowledge, passion, and dedication of our team to provide the finest in language access services is what sets us apart.

J. Nicole Martin Lawton, Esq., MPH

President and CEO

J. Nicole Martin Lawton, Esq., MPH is the President and Chief Executive Officer of Phoenix Language Services, Inc.

Nicole is a graduate of the University of Pennsylvania, and a licensed attorney in the Commonwealth of Pennsylvania and state of New Jersey, with years of experience in health care law. Nicole practiced health law as a partner at a Philadelphia-headquartered law firm that ranks among the top 100 firms in the country.

Nicole uses her years of experience in health care law in her position with Phoenix, which since 1993 provides professional interpreters and translators to clients in an array of sectors, including the healthcare, legal, corporate, and social services industries, as well as the government.

Under Nicole’s direction, Phoenix has earned its minority and woman-owned business certifications (WBE, MBE, WOSB, SDB, SB). Further, Phoenix has expanded its strategic alliances to enhance the breadth of the remote interpreting services Phoenix offers for its clients, as well as continuing to develop and bring to production Phoenix’s Interpreter Management System™ software.

Nicole is a proud mom to her two young girls, and she is on the Board of Trustees for The Rock School for Dance Education.

Gerardo Lazaro, Ph.D., CHI™

General Manager
Gerardo has worked with Phoenix since 2005. He is a nationally certified interpreter (since 2012), a trainer, and now General Manager. Gerardo co-created the Core Medical Interpreter Training™ program and works diligently to ensure quality based language access through a public health lens.

Abbey Madden, RN

Medical Compliance Officer
Abbey has worked with Phoenix since 2002 as a trainer and medical compliance officer. Abbey is a registered nurse who has spent 20 years caring for patients in a hospital setting. Her detail-oriented, skillful, provider’s perspective infuses the Phoenix process with care and professionalism to excel in meeting the needs of our clients.

Colleen Wallace

Finance Director
Colleen has worked with Phoenix since 2012 as an administrative assistant and now as Finance Director. Her tenacity, dedication, and ability to troubleshoot helps Phoenix in solving challenges and providing cost-effective services.

Lauren Bland

Office Manager / Lead Scheduler

Lauren has worked with Phoenix since 2010 as a data entry manager and now as Office Manager and Lead Scheduler. Lauren offers an uncanny ability to work under pressure and identify the best interpreter for every situation to maximize our provision of services.

Katelyn Maldonado

Project Manager / Scheduler

Kate has worked with Phoenix since 2018 as a project administrator and now as project manager and scheduler. Kate’s superb customer service skills and desire to meet the needs of our clients and interpreters are invaluable.