215-632-9000

215-632-9000

Our Team

Phoenix Language Services was founded and continues to operate under the principles of perseverance, quality, and teamwork. The knowledge, passion, and dedication of our team to provide the finest in language access services is what sets us apart.

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J. Nicole Martin Lawton, Esq., MPH

President and CEO

J. Nicole Martin Lawton, Esq., MPH is the President and Chief Executive Officer of Phoenix Language Services, Inc.

Nicole is a graduate of the University of Pennsylvania, and a licensed attorney in the Commonwealth of Pennsylvania and state of New Jersey, with years of experience in health care law. Nicole practiced health law as a partner at a Philadelphia-headquartered law firm that ranks among the top 100 firms in the country.

Nicole uses her years of experience in health care law in her position with Phoenix, which since 1993 provides professional interpreters and translators to clients in an array of sectors, including the healthcare, legal, corporate, and social services industries, as well as the government.

Under Nicole’s direction, Phoenix has earned its minority and woman-owned business certifications (WBE, MBE, WOSB, SDB, SB). Further, Phoenix has expanded its strategic alliances to enhance the breadth of the remote interpreting services Phoenix offers for its clients, as well as continuing to develop and bring to production Phoenix’s Interpreter Management System® software.

Nicole is a proud mom to her two young girls, and she is on the Board of Trustees for The Rock School for Dance Education.

Abbey Madden, RN

Medical Compliance Officer
Abbey has worked with Phoenix since 2002 as a trainer and medical compliance officer. Abbey is a registered nurse who has spent 20 years caring for patients in a hospital setting. Her detail-oriented, skillful, provider’s perspective infuses the Phoenix process with care and professionalism to excel in meeting the needs of our clients.

Colleen Wallace

Finance Director
Colleen has worked with Phoenix since 2012 as an administrative assistant and now as Finance Director. Her tenacity, dedication, and ability to troubleshoot helps Phoenix in solving challenges and providing cost-effective services.

Lauren Bland-Delmarr

Operations Manager
Lauren began with Phoenix as a Data Entry Manager from 2010-2012, Lead Scheduler from 2015-2017, Office Manager / Lead Scheduler from 2017-2022 and now is our Operations Manager. Lauren offers an uncanny ability to work under pressure and identify the best interpreter for every situation to maximize our provision of services.

Katelyn Maldonado

Senior Scheduler

Kate came on board with Phoenix as a Project Administrator from 2018-2020, as a Project Manager / Scheduler from 2020-2022 and now is our Senior Scheduler. Along with this role, Kate also oversees all CMIT® recruitment and enrollment. Her superb customer service skills and desire to meet the needs of our clients and interpreters are invaluable.

Gerardo Lazaro, Ph.D., CHI™

CMIT® Instructor

Gerardo is a former employee of Phoenix for over ten years. He is a nationally certified interpreter (since 2012), a trainer, and now a contracted CMIT® Instructor. On behalf of Phoenix and the National Institute For Coordinated Health Care, Gerardo co-created the Core Medical Interpreter Training® program and has spent his professional career working diligently to ensure quality based language access through a public health lens.

Sofí DiSepio, CHI™

CMIT® INSTRUCTOR & INTERPRETER QA
Sofí has worked as a Spanish interpreter with Phoenix since 2017 and received her CHI certification in 2020. Her passion to raise the standard in the interpreting profession is evident as she works with our team to ensure quality assurance and interpreter development. Sofi is also a trainer for CMIT®.