Standards

Phoenix Language Services, Inc. has been providing professionally trained interpreters in the healthcare, legal, educational, social, and business professional settings in the Greater Philadelphia area since 1993. We also provide ongoing Professional Medical Interpreter training programs, meeting and exceeding the current national “Best Practice” standards as defined by the National Council of Interpreters in Health Care (NCIHC).

The following is the minimum list of credentials that must be fulfilled by ALL Phoenix Professional Interpreters.

Education

A baccalaureate degree or evidence of prior college education is strongly suggested. Candidates without college-level education should demonstrate evidence of study toward that goal, or provide education or work history.

Linguistic proficiency

All independent contractors working as interpreters with Phoenix must be tested and demonstrate linguistic proficiency in English and the target language(s). We require proof of linguistic proficiency scores from one or more of the nationally-normed, psychometrically-valued linguistic proficiency exams or equivalent documentation as suggested by the NCIHC.

Medical interpreting training

  • Successful completion of the 60-100-hour Core Medical Interpreter Training™ (CMIT) program, or documentation of successful completion of a recognized CMIT equivalent and/or certificate program, with a minimum of 40+ hours of specialized medical interpreter training is mandatory. CMIT is a nationally-recognized Medical Interpreter Training Program.
  • Regardless of experience, interpreters must go through a selection process or Phoenix Language Services Practicum.
  • All Phoenix contract interpreters are subject to random on-site continuing evaluations performed by interpreter evaluator(s), based on the guidelines and standards set forth by the International Medical Interpreter Association (IMIA) and the NCIHC.

Work-related clearances and documentation

All independent contractors working as interpreters with Phoenix must provide documentation to prove work eligibility, background clearances, up-to-date medical and immunization clearances, HIPAA training, and other client-specific requirements.